Have questions? We’ve got answers. Browse our FAQs to learn more about our transportation services, scheduling, coverage areas, and what to expect on your ride. Still have questions?
Contact us and we’d be happy to answer any questions you have.
What is Non-Emergency Medical Transportation (NEMT)?
NEMT provides safe and reliable transportation for individuals who need assistance getting to medical appointments but do not require emergency medical care.
How do I schedule a ride?
Scheduling is easy! Call us, submit a request through our website, or complete our online quote form, and one of our team members will assist you.
What types of appointments do you provide transportation to?
We transport clients to:
- Doctor’s appointments
- Dialysis treatments
- Physical therapy
- Chemotherapy and radiation
- Hospital admissions and discharges
- Rehabilitation facilities
- Outpatient procedures
- Dental and vision appointments
- Pharmacy visits
- Adult day programs
What areas do you serve?
We proudly serve communities throughout North Carolina. Contact us to see if we provide transportation to your destination, including long-distance medical trips.
Do I need to schedule my ride in advance?
Yes. We recommend scheduling your transportation at least 24–48 hours in advance whenever possible to ensure availability.
Do you provide wheelchair-accessible transportation?
Yes! We offer wheelchair-accessible vehicles designed to safely transport passengers with mobility needs.
Can a family member or caregiver ride with me?
Absolutely! One caregiver or family member may accompany you, depending on vehicle availability. Please let us know when scheduling your trip.
Do you provide transportation outside of business hours?
Yes. Depending on availability, we can accommodate early morning, evening, weekend, and after-hours transportation. Please contact us for scheduling.
How much does transportation cost?
Pricing varies based on mileage, destination, level of assistance needed, and trip type. Contact us for a free, no-obligation quote.
Do you accept insurance or Medicaid?
Coverage varies depending on your insurance provider and transportation benefits. Contact us, and we’ll help determine your available options.
Can you transport after surgery or hospital discharge?
Our drivers provide door-to-door assistance and can help you safely enter and exit the vehicle. However, they are not permitted to provide medical care or lift patients.
Can I schedule recurring transportation?
Yes! We offer recurring transportation for dialysis, physical therapy, chemotherapy, and other regularly scheduled medical appointments.