Effective Date: July 2, 2026
At Carolina Care Solutions & Associates, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide when using our website or transportation services.
Information We Collect
We may collect the following information when you contact us or schedule transportation:
- Full name
- Phone number
- Email address
- Home or pickup address
- Destination address
- Appointment dates and times
- Emergency contact information
- Payment information (when applicable)
- Any information you voluntarily provide regarding your transportation needs
How We Use Your Information
Your information is used to:
- Schedule and coordinate transportation services
- Communicate regarding appointments or trip updates
- Respond to questions or customer service requests
- Improve our services and customer experience
- Process payments
- Meet legal and regulatory requirements
We only collect the information necessary to provide quality transportation services.
Protection of Your Information
We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
While no method of electronic transmission or storage is completely secure, we strive to protect your information using industry-standard security practices.
Sharing Your Information
We do not sell, rent, or trade your personal information.
Information may only be shared:
- With employees or drivers involved in providing your transportation
- When required by law
- To protect the safety and rights of our company or customers
- With trusted service providers who assist us in operating our business
Medical Information
Carolina Care Solutions & Associates is a transportation provider and does not provide medical treatment.
Any medical or mobility-related information shared with us is used solely to ensure safe and appropriate transportation.
Cookies and Website Data
Our website may use cookies or similar technologies to:
- Improve website performance
- Remember user preferences
- Analyze website traffic
- Enhance your browsing experience
You may disable cookies through your web browser at any time.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.
Your Rights
You have the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Request deletion of your information where permitted by law
- Opt out of marketing communications at any time
To exercise these rights, please contact us using the information below.
Children’s Privacy
Our services are not directed toward children under the age of 13 without the involvement of a parent or legal guardian. We do not knowingly collect personal information from children without appropriate authorization.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Carolina Care Solutions & Associates
📞 Phone: (704) 989-0994
📧 Email: [email protected]
📍 Service Area: North Carolina
🌐 Website: www.ccsanemt.com
Your trust is important to us. Carolina Care Solutions & Associates is committed to providing safe, compassionate transportation while protecting your privacy every step of the way.